Contacting support

From your dashboard. The support option inside your owner dashboard is the fastest route: it arrives with your account context attached, so we skip the who-are-you round.

By email. You can also write to [email protected]. A real person reads it.

What to include so we can fix it in one round

• The URL where the problem happens.
• Who is affected: you, a specific client, or a client's customer, and which account.
• What you expected, what happened instead, and a screenshot if it is visual.
• The time it happened, if it is intermittent.

What we handle versus your clients. Platform behaviour, billing with us, domains and anything that looks broken: us. Your clients' content, their pricing, and their customers' questions: your clients, with your help. Your clients' customers should never need to contact us, and by design they do not know we exist.

Feedback. Ideas and rough edges are welcome through the feedback option in your dashboard. The roadmap is genuinely shaped by what owners report.